RETURNS AND EXCHANGES

DOES TURBIST PROVIDE REFUNDS OR EXCHANGES?

Of course we do!

HOW LONG DO I HAVE TO RETURN OR EXCHANGE MY ORDER?

Turbist accepts returns within 30 days of successful delivery.
For all returns and exchanges please contact us on hi@turbist.com with your name and order number.

FAULTY/INCORRECT/EXCHANGE/UNHAPPY WITH YOUR ORDER:

If you believe your order is faulty, incorrect, requires an exchange or you are unhappy with your order, please contact us on hi@turbist.com with your name, order number and inquiry and we will resolve this as quickly as possible!

Please refer to Our Warranty Promise page for information on our 12 month product warranty.

CONDITIONS OF RETURN: 

- Order must be returned in it's original condition as it was delivered - unused, unwashed and must not smell of perfume/odor or have any marks.
- If your order is not received in its original condition, a refund/exchange/store credit will not be issued and your order will be returned to you.
- Turbist reserves the right to reject your return if it does not comply with the conditions listed above. 
- All returns and exchanges are processed within 5 business days of receiving your return.

PLEASE NOTE:

- We encourage you to use a tracked form of shipping for your return as Turbist is not responsible for lost packages during transit.
- If the return is a result of our error (you received a defective item) shipping costs will be reimbursed. If the return is not an error made on our end, it is the customers responsibility to cover the return shipping costs.
- Returns and exchanges must be initiated via email before a return is made to us.
- Store credit is valid for up to 6 months.