SHIPPING AND DELIVERY

COVID-19 UPDATE

As COVID-19 continues to develop and we face these unprecedented times together, please expect some delivery delays during this time due to flights being grounded and government lockdowns. These delays are unfortunately out of our control and 
we appreciate your patience and understanding during this time. Please reach out if you have any questions! We are still here and available to help and answer all your questions as always. We will continue to keep you updated as we adapt to our ever-changing world. 

PROCESSING TIMES

Orders are processed within 24 hours of being placed and dispatched through Monday to Friday, excluding weekends and public holidays. 

Orders placed before 2:00pm will be dispatched on the same business day.
Orders placed after 2:00pm will be dispatched the following business day.
Tracking information is sent via email on the day that orders are dispatched.

Orders are dispatched from our warehouse in Bristol, UK

SHIPPING INFORMATION

Below are shipping costs and delivery time frames. Please note, due to Covid-19, there will be delivery delays.

UNITED KINGDOM 

- FREE Next day delivery (Fully tracked)
- Next day delivery, excluding weekends and public holidays.

EUROPE 

- Fully tracked - $5 USD
- 3 to 5 business days to be delivered once dispatched

REST OF THE WORLD

- Fully tracked - $5 USD
- 15 to 20 business days to be delivered once dispatched

INTERNATIONAL TAXES & CUSTOMS CHARGES

International customers may be subject to pay tax, duty or customs charges. Taxes and customs charges are not included in the total cost of the order or shipping fee and is the responsibility of the customer. Taxes and customs charges differ from each country, we suggest contacting your customs office for further information on taxes and customs charges that are relevant to your purchase. Turbist is not responsible for any additional costs that are requested during the shipment of your order.

15% GST is collected on all New Zealand orders and is calculated and added at the checkout.


ADDITIONAL INFORMATION

- All orders are shipped from the UK.
- Times listed above are in UK time (GMT+1).
- All our prices are in United States Dollar (USD).
- Turbist is not responsible for any delays in delivery due to unforeseen circumstances or circumstances beyond our control. 
- It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If an incomplete/incorrect delivery address is provided, Turbist cannot offer reimbursement for the order.
- Requests for change of address or order must be made with Turbist via email prior to your order being dispatched.
- Turbist is not responsible for lost or stolen packages or packages delayed in transit.
- The shipping fee for orders is non refundable.